Request for information about our telephone and network services, received on 23 March 2021
Request received on 23 March 2021
Telephony and UC/ Collaboration
- 1. Please confirm the manufacturer of your telephony system(s) that are currently in place
- 2. When was the installation date of your telephony equipment?
- 3. When is your contract renewal date?
- 4. Who maintains your telephony system(s)?
- 5. Please confirm the value of the initial project
- 6. Please confirm the total ongoing annual spend on telephony
- 7. Please confirm the annual support cost for your telephony system
- 8. Do you use Unified Communications or Collaboration tools, if so which ones?
- 9. Please confirm the manufacturer of your contact centre system(s) that are currently in place?
- 10. When was the installation date of your contact centre infrastructure?
- 11. When is your contract renewal date?
- 12. Who maintains your contact centre system(s)?
- 13. Please confirm value of the initial project?
- 14. Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre
- 15. How many contact centre agents do you have?
- 16. Do agents work from home? Or just your offices?
- 17. Do you use a CRM in the contact centre? What platform is used?
- 18. Do you use a knowledge base / knowledge management platform? What platform is used?
- 19. Who provides your WAN and internet connectivity and the annual spend on each?
- 20. Have you , or do you plan to deploy SD Wan services
- 21. Have you got SIP trunks, if so who from and confirm annual spend?
- 22. Please confirm who provides your LAN, WIFI and Security infrastructure
- 23. Please confirm your annual spend on each
- 24. Please confirm your data centre switching and security infrastructure and have you deployed cloud-based security and threat management
- 25. How many employees do you have overall within your organisation?
- 26. Can you provide contact details for your procurement lead / category manager for these services?
- 27. Can you provide names and contact details for the following people within your organisation?
- CIO / IT Director
- Head of IT
- Head of Digital Transformation
- Head of Customer Services
- 01. Please confirm the manufacturer of your telephony system(s) that are currently in place
Polycom/Microsoft - 02. When was the installation date of your telephony equipment?
January 2017 - 03. When is your contract renewal date?
Currently on an annual contract - next renewal date is 3rd November 2021 - 04. Who maintains your telephony system(s)?
In-house IT team - 05. Please confirm the value of the initial project
£30,846.07. - 06. Please confirm the total ongoing annual spend on telephony
£26,280.72 inc VAT - 07. Please confirm the annual support cost for your telephony system
This is included in the cost given at Q.6 above - 08. Do you use Unified Communications or Collaboration tools , if so which ones?
Yes. Microsoft Skype for Business and Microsoft Teams - 09. Please confirm the manufacturer of your contact centre system(s) that are currently in place?
N/A. We do not have or use a Contact centre system - 10. When was the installation date of your contact centre infrastructure?
N/A - 11. When is your contract renewal date?
N/A - 12. Who maintains your contact centre system(s)?
N/A - 13. Please confirm value of the initial project?
N/A - 14.Please confirm the value of annual support/maintenance services (in £ )? And overall annual spend for the contact centre
N/A - 15. How many contact centre agents do you have?
N/A - 16. Do agents work from home? Or just your offices?
N/A -
17. Do you use a CRM in the contact centre? What platform is used?
N/A - 18. Do you use a knowledge base / knowledge management platform? What platform is used?
N/A - 19. Who provides your WAN and internet connectivity and the annual spend on each?
Provided by Virgin Media Business. Annual cost of £24,709.20 inc VAT - 20. Have you , or do you plan to deploy SD Wan services
No - 21. Have you got SIP trunks, if so who from and confirm annual spend?
no - 22. Please confirm who provides your LAN, WIFI and Security infrastructure
Managed by the in-house IT team - 23. Please confirm your annual spend on each
N/A - 24. Please confirm your data centre switching and security infrastructure and have you deployed cloud-based security and threat management MS Defender and MS Azure ATP
- 25. How many employees do you have overall within your organisation?
56 - 26. Can you provide contact details for your procurement lead / category manager for these services?
Sam Clark, Director of Corporate Services - contactable at sam.clark@supremecourt.uk - 27. Can you provide names and contact details for the following people within your organisation?
- CIO / IT Director : No such post
- Head of IT : See answer to Q.26. above
- Head of Digital Transformation: No such post
- Head of Customer services : No such post
Contact Centre
Connectivity and Network Services
Organisation
Response sent on 22 April 2021
Your request has been handled under the Freedom of Information Act 2000 (FOIA).